From 17:54 to 18:45 UTC, we experienced issues reaching the Paycom provider. During this period, requests to Paycom timed out, affecting pay operations related to their services. This issue was not on our side and has since been resolved.
We apologize for any inconvenience this may have caused and appreciate your patience. Further updates will be provided if necessary.
Posted Sep 05, 2024 - 18:57 UTC
Update
We are continuing to investigate this issue.
Posted Sep 05, 2024 - 18:42 UTC
Update
We are continuing to investigate this issue.
Posted Sep 05, 2024 - 18:41 UTC
Investigating
We are currently experiencing an elevated level of API errors and increased latency for Paycom provider. Our team is actively investigating the issue and working to resolve it as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. Further details will be provided as soon as possible.
Thank you for your understanding.
Posted Sep 05, 2024 - 18:40 UTC
This incident affected: Payment API (Card Payments).