Card Payment Processing Delays

Incident Report for Solidgate

Resolved

This incident has been resolved.

Posted Jul 08, 2026 - 14:27 UTC

Monitoring

We experienced delays in callback handling for card payment operations between approximately 12:19 UTC and 12:37 UTC today. The issue has been resolved, and all operations are now processing normally. We are continuing to monitor the system closely to ensure ongoing stability. During this period, settle, refund, and void operations were processing slower than normal, with some transactions taking over 30 seconds to complete.

Posted Jul 08, 2026 - 13:12 UTC

This incident affected: Payment API (Card Payments).