Service Availability Issues Affecting Payments

Incident Report for Solidgate

Resolved

This incident, involving our payment infrastructure, has been fully resolved by the team.
Incident occurred from 9:48 to 10:06 due to a DDoS attack causing a brief US-West outage. Traffic spiked to several million RPS.
We’ll share a public post-mortem with details of the outage.
This incident has been fully resolved.

Posted Apr 16, 2025 - 08:04 UTC

Investigating

We are currently experiencing service availability issues that are impacting payment processing. Our team is actively investigating the problem and will provide updates as soon as possible.

Posted Apr 16, 2025 - 07:08 UTC

This incident affected: Payment API (Card Payments, Alternative Payments) and Subscription Service, Solidgate Payment Form.