Resolved: Card processing partial outage

Incident Report for Solidgate

Resolved

We experienced an increased error rate due to connectivity issues on an AWS instance. The issue persisted from 20:16 to 20:22, impacting several hundred orders. The issue was resolved with AWS support, and we will retry affected orders to ensure they are processed successfully.

Posted Nov 12, 2024 - 22:27 UTC

This incident affected: Payment API (Card Payments).