Webhook delivery disruption

Incident Report for Solidgate

Resolved

No issues were observed since recovery. The incident is resolved.

Posted Sep 14, 2026 - 17:34 UTC

Monitoring

The issue could have been observed between approximately 15:40 and 16:40 UTC today. Events that were delayed during the incident have since been delivered successfully.

All impacted systems have recovered and we continue to monitor closely.

Posted Sep 14, 2026 - 17:01 UTC

Identified

We're experiencing delays in subscription payment processing and webhook delivery. Non-subscription payments are processed as normal, but might taken longer than usual to appear in Hub.
Our team has identified the issue and working actively on resolving this as quickly as possible. We will post an update shortly

Posted Sep 14, 2026 - 16:17 UTC

This incident affected: Payment API (Card Payments, Webhook) and Subscription Service.