Subscription processing: elevated error rate

Incident Report for Solidgate

Resolved

This incident has been resolved.

Posted Sep 27, 2024 - 11:17 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 27, 2024 - 10:07 UTC

Investigating

We are currently experiencing an elevated level of API errors and increased latency. Our team is actively investigating the issue and working to resolve it as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. Further details will be provided as soon as possible.

Thank you for your understanding.

Posted Sep 27, 2024 - 10:06 UTC

This incident affected: Payment API (Card Payments, Alternative Payments) and Subscription Service.